Are you passionate about solving problems and helping others? Join our team as a CS Agent and turn your skills into a rewarding career!
At our company, you'll be the go-to expert, guiding customers through challenges and making their day better. We offer a dynamic work environment, continuous learning opportunities, and a supportive team that values your growth.
If you’re ready to make an impact and love working with technology, we want to hear from you! Apply now and let’s build something amazing together!
Provide clear and detailed product information.
Recommend compatible devices to enhance customer experience.
Guide customers through initial setup with ease.
Assist customers in troubleshooting products step by step.
Document every interaction thoroughly.
Escalate issues to higher departments when necessary.
Deliver timely and accurate support with a focus on customer satisfaction.
Follow up with clients to ensure issues are fully resolved and they’re satisfied with the outcome.
What we need:
Customer Service Experience
Prior experience in tech support, desktop support, or a similar role.
Basic knowledge in Windows, Mac OS, iOS and Android
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.